It’s easy to be skeptical about a website bragging about their services being better than all the rest — rightly so, we’re all just tooting our own horns here. But we’ve reviewed what our existing clients love about our IT managed services. What is it that made them choose us to provide those services to their business?
There are a myriad of IT managed services providers out there, all jostling to be your number one, and it can be hard to choose. Whoever you go with, we do advise not to just hand the whole job to your wife’s nephew because he did that one IT course 3 years ago.
Why Should I Use Managed IT Services?
Having managed IT services, especially when it’s in the right hands, will boost your business productivity and output. An ideal IT services team will keep things running so smoothly that you forget they’re there at all. Your IT team is there as an extension of your business — handling things without getting in the way.
Maybe you’re thinking it’s better (and more cost effective) to just use someone if/when any technological issues arise. But having managed IT services is not like insurance where you’re paying for something you may never end up using.
Your IT services should always be ongoing, not intermittent.
Rolling out security updates and software patches are an essential part of maintaining the security of your business. Keeping your system regularly backed up in case of any incidents and network monitoring in order to identify any incidents. These are things your managed services provider will do on an ongoing basis.
Question: is it cheaper to keep your car regularly serviced, oiled, cleaned and checked? Or wait until the engine explodes on the highway so you need to frantically put out the flames and then find out you need to replace about two hundred other parts that would have been fine with preventative servicing? I think you see where we’re going with this! An extreme example, but not inaccurate.
To put it in relevant terms for your business, without IT managed services, you may fall behind on security updates. This could leave you exposed to cyber attacks and data breaches. Your IT managed services provider can optimise your network to make everything run faster and smoother for you. There are a hundred benefits to using a reputable IT managed services provider for your business.
Why Our Clients Choose Us For Their IT Managed Services
1. Remote, Instant Support From A Like-Minded Business
We are a local business that understands small business needs, and can provide those needs to you remotely. This means we can provide support for your ‘help desk’ issues instantly over the phone, so you don’t need to rely on a company that happens to be closer to you physically. We are not some faceless corporate overlords, outsourcing our support overseas. And because we are local, just like you, we respect and understand your business needs.
2. We Take Your Issues Seriously
Your business needs are a priority. You won’t go to the bottom of an endless ticket list and wait days or weeks for resolution. We provide immediate responses, and quick solutions. Much of the time we can talk you through issues over the phone instantly. The smallest issue at the wrong time could bring your business to a halt, so we’ll endeavour to always address your issues in a timely manner.
3. You’ll Always Speak To An IT Tech
When you contact us, you don’t go through a tedious customer service process — you speak to one of our IT techs. Every time. You’re always on the phone with someone who has the knowledge to help you. There is nothing worse than calling a service line and being put on hold for an hour, having your call transferred three times and needing to explain your issue from the start each time. If you’ve ever had the pleasure of calling your phone or internet service provider, then you know exactly what we mean. Having someone who can actually help on the other end of the phone is always a huge relief. When you call Stanfield IT, you’ll get one of our fantastic team members ready to roll and assist.
4. We Have the Knowledge and the Experience To Help You
To follow on from the previous point, you’ll talk to someone who actually knows what they’re talking about. No scripts asking you if you tried switching it off and on again. We have the knowledge, the certifications and extensive background to help you. We all have a long history in IT services and have experience with almost any issue you can think of. As an IT managed services provider, we know the steps to take as preventative, security measures to keep your business safe. We are about maintenance and management, though if it comes to it, we can totally manage any incidents. Ultimately, we’d just rather help you prevent them altogether!
5. We Won’t Confuse You With Technobabble
It’s one thing to have the knowledge, to know how to fix the problems, how to optimise networks and operating efficiencies — but it’s not so good if we can’t help you understand it too. We feel that we are able to impart that knowledge to you in a way that makes sense, even if technical IT jargon isn’t in your wheelhouse. Much the same way a mechanic will try and take advantage of someone clueless, you might find some businesses will spook you with complicated technological jargon, leading you to spend a lot on things you may not need. If you understand the problem, you can also understand the solution.
6. We’re Always On The Cutting Edge of IT and Security Technology
We keep ourselves up to date with the latest technology and security advances — and then use that knowledge to improve your business. With cyber criminals forever evolving their angles and methods of attack, technology has to try and keep pace. From next-gen firewalls to AI-driven anti-malware, we’re always interested in the latest advances in IT technology so your business can also be on the forefront of cyber security and IT management.
7. Our Team Has The Resources To Handle Any Scope of Project
We have a full-size flexible team and resources with the capacity to meet your needs for any small or large, short-term or long-term projects. Your business is not too small for us, nor too big. We have all the facilities and resources to manage your IT services regardless of your business type or project needs. We’ve done small scope jobs like switching a small business over to G Suite, and we’ve done big scope projects like overhaul the entire cyber security framework for a larger business. In any instance, with Stanfield IT as your IT managed services provider, you can be assured that we can handle your needs.
8. We Provide Round-The-Clock Monitoring For Your Business
Even if you’ve got your own dedicated IT department, you can benefit from our IT managed services. Generally, internal IT can focus on business-driven projects that help grow your output and revenue. Using our IT managed services, we do all the tedious network monitoring to keep your business safe. Round-the-clock monitoring of your system means that we are immediately aware of any unusual activity or data usage that could be a red flag for an infiltration or data breach. With our monitoring services, nothing malicious can sneak up on your business.
9. We Provide A Support Arrangement That Suits You Financially
We understand that finances are a delicate topic, and everyone wants to cut costs. Above, we discussed why IT managed services works out as a more cost-effective solution versus a ‘break-fix’ service. To add to that, we can offer a flexible financial arrangement to suit your business. We don’t request an outrageous retainer fee — we will offer you a monthly support arrangement that doesn’t bust the budget, and matches your financial requirements.
10. We Will Tailor A Service Plan To Meet Your Needs
Every business has different needs that are determined by any number of factors. If you’re in healthcare, do we need to focus on protecting patient confidentiality and data security? If you’re in retail, do we need to assist you with a secure CMS? Do you need to bring your business in line with cyber security guidelines and comply with the NDBS? Are you just looking for a simple help-desk service to provide basic IT support? We will tailor an IT service plan for your business. We’ll help you to evaluate your needs, your strengths and weaknesses and then customise an ongoing management plan for your business to keep you at your peak.
In the end, it’s all about reducing your risk of incident and keeping your business running smoothly. You shouldn’t even notice a good IT managed services team, that’s how smooth they are. We are exceptionally good at tooting our own horn, but with that aside, you should absolutely consider utilising an IT company that is able to meet your needs and take your business to the next level.
Whether you’re a small home-run business, or a specialised healthcare practice — we have the experience and knowledge to help you. And more importantly, we have the desire. Have a look at our case studies and see how we’ve directly helped our clients get their business on top and decide for yourself. Alternatively, contact our team for a consultation and quote on how we can assist you.