When you engage a Business IT Service Company to support your business, you expect they will know the technology inside out. A deep understanding of the relevant technology is crucial for any specialist working in IT.
However, it’s not enough to hire a company based purely on technological knowledge and ability. The Business IT Services Company you hire and the people they employ must have a range of sills to effectively deliver the right technical support and solutions you need.
So.. what are the top 12 traits every Business IT Services Company must have?
1. An understanding of your business
Technical skills and know-how won’t help unless your Business IT Service Company understands how to apply them to your business. An IT service specialist needs to grasp the bigger picture about your company and your industry more generally. Otherwise, you won’t benefit from advice and solutions that improve your business performance and save you money and time.
2. Excellent communication skills
Along with speaking in jargon to technical colleagues, a Business IT Service Company needs to know how to explain what they’re doing to you and your non-tech employees. Even if you don’t need to understand every detail, your IT specialist should give you a clear picture about meeting your need. Their communication skills should include an ability to write well, so that you won’t have to put a lot of effort into understanding their emails, tickets and reports.
3. The ability to prioritize
Business IT Service Companies often handle multiple issues at the same time. They need to have a clear cut process to prioritize which ticket or project should be completed first and meet the needs of their client.
4. Integrity is a must
You will need to trust your Business IT Service Provider with confidential information, including passwords. You need to depend on them to safeguard your data and keep your important information secret.
5. Attention to detail
Whether they’re setting up computers or rolling out a cyber security solution – Your Business IT Services Company needs to pay attention to the smallest of detail. A single typo can break a critical system and your productivity will fall though the floor.
6. Must be resourceful
A Business IT Services Company need to come up with creative solutions while working within your budget. They must make best use of available resources. It’s best to hire a company who is creative and can come up with powerful, feasible solutions. Look for a company who has worked with the products and solutions you use.
7. Intellectual curiosity
IT professionals are ideally lifelong learners. They’re interested in new developments in their field and keep up with advances in technology that can ultimately benefit your business. Ask them what are the most interesting new things they have been working with lately.
8. Patience and calm
In Information technology people face many problems. Both mundane and challenging, not all of them have obvious solutions. Minor problems crop up regularly, and sometimes a major disaster hits. Putting new IT solutions in place often requires multiple attempts; professionals need to review and fix configuration, restart services, and call up equipment or software vendors. This kind of work requires a calm and patient personality. A Business IT Service employee shouldn’t get easily frustrated, lose their temper and give up. They should cope with the challenges and see them as further opportunities for learning and growth.
9. An aptitude for teamwork
When you engage a Business IT Services Company, they need to know how to work as a team, adapting to different people and environments, responding to various personality types, and coordinating between individuals when working towards tech solutions.
10. Carefulness and conscientiousness
When IT professionals don’t work with a sense of care and dedication, companies can suffer significant losses. Carelessness with sensitive data or bad configuration can increase the chances of a security breach or a program crashing at a critical time.
The Business IT Service Company you work with will ideally respond in a quick, effective way to any problems that arise. You’ll know that you can depend on them during an IT emergency. Many companies will have an SLA. The better ones will have a proven track record to deliver well before that time frame is up.
12. Cyber security focus
A focus on cyber security is a must. Cyber security resilience should be at the top of every businesses priority list. Without a solid focus on cyber security your business can really suffer from a breach.
A full checklist on cyber security will help determine if you need to do something about your cyber security.
Along with our in-depth knowledge and technical skill, Stanfield IT approach our engagement with our clients in a professional manor meeting the expectations above. With our IT support your business can thrive and become more competitive!