Mace Australia gets first class IT support in Sydney

Client Background

Mace is an international consultancy and construction company. Mace offer integrated services across the full property and infrastructure life cycle. Mace are experts in programme and project management, construction delivery, cost consultancy and facilities management.

 

They thrive within their collaborative and entrepreneurial culture, constantly striving to find better solutions to complex infrastructure and property challenges.

The Situation

Whilst Mace employs a sizable IT team managing their infrastructure from the UK. Mace identified the need for a highly skilled local Sydney IT service provider who understands their needs and who can provide IT support in Sydney for their operations in Australia.

Mace Australia - IT Support Case Study

The Challenge

In order to support Mace Australia, Stanfield IT needed to understand the requirements and needs of the Mace Enterprise IT team. Stanfield IT provides responsive local support IT support in Sydney. Stanfield IT are a layer between the Mace UK IT team and the local Mace team in Sydney.

The Solution

Stanfield IT were engaged to provide both remote office IT support and onsite IT support in Sydney for Mace Australia. As Stanfield IT are certified in both the hardware and infrastructure Mace use in Australia, they have been able to perform what is asked of them.

Mace Australia - IT Support Case Study

IT Support Results in Sydney

Mace engaged Stanfield IT in 2012 initially to assist with their IT Support in Sydney as they felt Stanfield IT would be a perfect fit for their operations. Since then, Stanfield IT have been able to work seamlessly with the Mace team and have consistently exceeded both the local and UK IT team’s expectations.

Stanfield IT has acted as Mace’s local on-the-ground IT Services team when the UK team are either outside of normal UK business hours or when they physically need someone on site. 

Stanfield IT has carried out all local projects for Mace including new infrastructure and relocation’s to accommodate their rapid expansion.

Mace operates in over 70 countries and selected Stanfield IT to help support its operations in Australia. Stanfield IT continues to deliver first class IT support in Sydney and sound expertise to the business. They developed a genuine understanding of the unique way in which Mace operates.”

Jeremy Oakes

Managing Director, Mace Australia

Need help with your Business IT Support?

Speak to the IT Support experts at Stanfield IT today on 1300 910 333.