Real Estate
IT Support Sydney
Keep agents connected, property teams productive and client information safer.
Real estate IT support for Sydney agencies. Stanfield IT manages your devices, Microsoft 365, security and connectivity so your team can focus on listings, leases and clients.
- Sydney team in Frenchs Forest
- Remote & onsite support
- Microsoft 365 & cyber security
BEHIND EVERY WORKING DAYYour people.
Your property systems.
One support team.
Keep agency work moving
Support for email, devices and access between the office and inspections.
Protect client information
Stronger controls around accounts, payment instructions and shared files.
Know who owns the issue
A clear support contact to investigate faults and coordinate suppliers.
IT support for real estate agencies
For agencies that need dependable support across sales, property management and multiple offices, with a service scope built around the way your team works.
Residential sales agencies
Keep agents connected to their CRM, listing material, email and calendars. Standardise laptops and mobile access so work can continue between appraisals, inspections and the office.
Property management teams
Support the people handling tenant enquiries, maintenance, inspections and owner communications. Keep shared mailboxes, devices and access organised through busy rental cycles.
Commercial property firms
Manage access to leases, property files and business correspondence across leasing, asset management and administration, with appropriate permissions for each role.
Multi-office agency groups
Bring consistent device setup, account controls, connectivity and support to several branches. Coordinate local IT responsibilities with any franchise or head-office requirements.
Keep listings, leases and clients moving
A failed login, compromised mailbox or unreliable connection can interrupt a busy agency. We address the IT behind those problems and give staff a clear path to help.
From the desk
to the next inspection.
Keep agents connected on the move
Your team moves between the office, appraisals, open homes and inspections. Slow laptops, unreliable email or repeated sign-in problems waste time when an agent needs a listing, a document or a client response.
We support the devices, Microsoft 365 accounts and connectivity your people use each day, investigate recurring faults and manage routine maintenance. Business-hours support runs Monday to Friday, 8:30 am–6 pm Sydney time. Weekend and after-hours cover is agreed separately.
- Managed laptops, updates and device protection
- Email, calendars, shared mailboxes and mobile access
- Onboarding and offboarding as agents join or leave
Pause. Verify. Approve.
- PauseDo not rely on the email alone.
- Verify independentlyCall a contact using a known number.
- Follow your approval processRecord the check before money moves.
Protect client data and payments
An agency handles sensitive tenant, landlord, buyer and vendor information. A compromised mailbox or convincing payment-change email can put money and client relationships at risk.
We help strengthen email security, multi-factor authentication, device protection and access permissions. Staff also need a clear process to verify changed bank details through a known phone number before a payment is approved. Technology and everyday procedures need to work together.
ACSC guidance on preventing business email compromise
- Email authentication and impersonation controls
- Role-based access to client and agency information
- Staff awareness and a clear incident escalation process
Your systems.
The right specialist.
Keep property software accessible
Your agency may use PropertyMe, MRI Property Tree, Reapit Sales (formerly Agentbox) or Rex alongside Microsoft 365, inspection tools and document-signing platforms.
We support the workplace IT around those systems: devices, browsers, connectivity, email and account access where supported. When a fault sits inside the application, we coordinate with your software provider. Application configuration, trust accounting workflows and vendor-hosted systems stay with the appropriate specialist.
- Troubleshooting across devices, browsers and networks
- Clear escalation with your property software provider
- Account responsibilities and access agreed upfront
What does real estate IT support cost?
Your proposal depends on staff and device numbers, office locations, software complexity, security requirements and support hours. We agree the scope before work starts, including onsite visits, weekend cover, licences and project work.
Know what is included.
- People, devices and locations covered
- Support hours and urgent escalation
- Security, backup and licence scope
- Onboarding, projects and additional charges
Compare the full service scope when reviewing prices.
Real estate IT services
Managed IT for the people, systems and offices behind your agency. Services and responsibilities are confirmed in your agreement.
Help desk support
A clear contact for email, devices, access and everyday faults. Issues are logged, prioritised and escalated, with vendor coordination when the application needs specialist attention.
Explore managed IT →Devices & mobile working
Consistent laptop setup, updates, security and device records. Help agents work between offices and inspections, with account access removed promptly when staff leave.
Cyber security & access
Email protection, multi-factor authentication, endpoint security, permissions and staff awareness. Prioritise practical improvements based on your agency’s risks.
Microsoft 365 & cloud
Manage Exchange, Teams, SharePoint and OneDrive, including shared mailboxes, licences, document access and collaboration across sales, property management and administration.
Explore Microsoft 365 support →Backup & recovery
Review backup coverage, investigate failures and test restores within your agreed scope. Document cloud vendor recovery responsibilities and priorities for critical agency information.
Networks & connectivity
Support office networks, Wi-Fi and internet connections. Review resilience options, separate guest access where appropriate and plan connectivity for branch openings or relocations.
A stronger foundation for your agency
Make recovery, an IT handover or a new office easier to manage with documented responsibilities and a practical technology plan.
Know what you
can recover.
Recover the information you need
Lost email, deleted agency files or an unavailable property platform can disrupt inspections, maintenance and client communication. A recovery plan needs to identify what your agency can restore and what depends on a software provider.
We review Microsoft 365 and file backup coverage, agree recovery priorities and test restores within scope. For cloud property systems, we check the vendor’s retention, export and recovery options. We also plan practical workarounds for internet or device failures.
- Documented backup coverage and responsibility
- Restore testing against agreed recovery priorities
- Supplier contacts and an agency outage response plan
Make the change
with a clear plan.
- Confirm ownershipDomains, accounts, licences and access
- Document the environmentSystems, suppliers and recovery details
- Bring the team acrossSupport instructions and agreed change windows
Change IT providers with a plan
An IT handover needs to account for your inspection calendar, rental processing, shared mailboxes and branch operations. Critical access and support arrangements should be clear before the change.
We confirm agency ownership of domains, Microsoft 365 and administrator accounts, gather documentation and coordinate an authorised handover with your existing provider. Your team gets clear support instructions, while technical changes are scheduled around business priorities.
- Confirm access, licensing and supplier contacts
- Review security, devices and backup arrangements
- Set change windows and explain the new support process
More offices.
The same standards.
Prepare IT for your next office
Opening a branch, acquiring a rent roll or bringing new agents into the business adds accounts, devices, data and supplier dependencies. Planning these changes early helps avoid last-minute workarounds.
We help coordinate office connectivity, device standards, permissions and Microsoft 365 changes. If you want to explore AI for drafting or routine administration, we start with approved tools, appropriate data access and human review of client-facing work.
- IT planning for office moves and additional branches
- Consistent devices, licences and access controls
- Practical budgets, priorities and secure AI adoption
Why choose Stanfield IT?
An Australia-based team, clear ownership and IT planning that reflects how your agency operates.
- Sydney team based in Frenchs Forest
- Managed IT, Microsoft 365 and cyber security together
- Coordination with your property software providers
- Support scope and responsibilities agreed upfront
- Improvements planned around your priorities
We provide remote and onsite support across Sydney, including the Northern Beaches and North Shore. For agencies in Frenchs Forest, Brookvale, Dee Why, Manly, Chatswood and North Sydney, onsite requirements are agreed around the work needed.
From first conversation to ongoing support
Understand your business
Discuss your staff, offices, property platforms and recurring problems. Identify risks, upcoming changes and any inspection or weekend support needs.
Agree the plan
Confirm service scope, costs, responsibilities and support hours. Plan an authorised handover and prioritise the first improvements.
Support and improve
Give staff a clear support contact. Review recurring faults, security, backup coverage and the next steps in your agency’s technology plan.
Real estate IT support FAQs
Understand the scope, the handover and what to expect from your IT support.
Ask our Sydney teamWhat does real estate IT support include?
It can cover help desk support, devices, Microsoft 365, cyber security, networks, backup and software vendor coordination. The agreement defines covered users, systems, hours and responsibilities.
Can you help with PropertyMe, Property Tree, Agentbox or Rex?
We support the devices, email, connectivity and access around these platforms and coordinate with the vendor. Product-specific configuration and trust accounting advice remain with your software specialist. Agentbox is now Reapit Sales.
How much does IT support for a real estate agency cost?
Pricing depends on users, devices, offices, security needs and support hours. We provide a scoped proposal with inclusions, exclusions and any onboarding, licence, onsite or project charges explained.
Can you take over from our existing IT provider?
Yes. We review your environment, confirm authorised access, gather documentation and coordinate the handover. Timing and technical changes are planned around agency operations and the information available.
Do you provide onsite support across Sydney?
Yes. Our Sydney team is based in Frenchs Forest. We combine remote support with agreed onsite work across Sydney, including the Northern Beaches and North Shore.
How do you help protect tenant and landlord information?
We review account permissions, multi-factor authentication, email security, devices and backup coverage. Staff access and offboarding processes help limit who can see agency and client information.
Can you support agents on weekends and during inspections?
Standard support hours are Monday to Friday, 8:30 am–6 pm Sydney time. Weekend and after-hours arrangements must be agreed separately, including coverage, escalation and any additional charges.
What happens if a property platform or internet connection fails?
We investigate the affected devices, access and connectivity, and escalate vendor-side faults to the relevant supplier. Recovery and workarounds depend on the system, backup coverage and your agreed support arrangements.
Can you support multiple branches and mobile agents?
Yes. We can standardise devices, accounts, permissions and support across offices and mobile teams. Franchise requirements, personal devices and third-party systems are considered when agreeing the scope.
How do we get started?
Book a free assessment or call 1300 910 333. Tell us your staff numbers, office locations, software platforms and main IT concerns. We will discuss the most useful next step for your agency.
Get your agency IT in order
Discuss your offices, property systems and IT priorities with our Sydney team.
- Discuss your current setup
- Identify your priorities
- Understand the next steps