Mace Australia
Helping Mace Australia get reliable managed IT support in Sydney
Global businesses run on local reliability. No matter how large the head office or how capable the overseas IT team, the people in each office still need someone close by who understands their environment and can keep things running.
Mace is an international consultancy and construction company that operates in more than70 countries. The business delivers integrated services across the full property and infrastructure life cycle, with deep expertise in programme and project management, construction delivery, cost consultancy and facilities management. Mace runs a sizeable enterprise IT team from the United Kingdom, but the company recognised that its Australian operation needed dedicated, on-the-ground expertise to support around 70 staff.
That is where Stanfield IT came in. Mace engaged Stanfield IT in 2012 to provide managed IT support in Sydney, working as a practical local layer between the Mace UK IT team and the Australian team. The brief was clear: deliver responsive support that respects the way a global enterprise operates, while taking day-to-day pressure off both the local staff and the overseas IT function.
Since then, the relationship has grown well beyond traditional support. Today Stanfield IT supports Mace Australia across local IT support, infrastructure and project delivery, cybersecurity and the early, careful adoption of AI. The result is a stable, secure and well-managed local IT environment that lets the Mace Australia team focus on clients and projects rather than technology issues.
Outcomes at a glance
- Responsive local support: Fast, reliable IT support in Sydney that sits between the UK enterprise IT team and the local Australian team.
- Reliable infrastructure and projects: Local delivery of new office fitouts, relocations and network upgrades to match Mace’s rapid expansion.
- Stronger cyber security: Modern controls that help protect users, devices and business data across a global operating environment.
- Secure, practical AI adoption: A careful pathway to adopt AI and automation without creating unnecessary data or security risk.
A trusted local IT partner for a global business
Client Goals
To support its Australian operation effectively, Mace needed a partner who could:
- Provide responsive, skilled local IT support in Sydney for around 70 staff.
- Act as a dependable bridge between the Mace UK enterprise IT team and the localAustralian team.
- Deliver local infrastructure projects, including new offices and relocations, as the businessgrew.
- Strengthen cyber security across users, devices and business data.
- Support modern ways of working, including the safe use of AI and automation.
- Understand the unique way a global construction and consultancy business operates, andwork within those standards.
The Challenge
Mace operates in a fast-moving, project-driven industry where availability and reliability matter enormously. The Australian team needed local support they could trust, but that support also had to align with the policies, hardware and infrastructure standards set by the global business in the UK.
The first challenge was practical. The UK IT team could not always provide hands-on help during Australian business hours, and some tasks simply required someone physically on site. Mace needed a local partner who could step in confidently, work to enterprise standards and resolve issues quickly.
Beyond day-to-day support, Mace needed a partner who could:
- Provide responsive local support during Australian business hours.
- Coordinate smoothly with the UK enterprise IT team.
- Deliver local infrastructure and relocation projects with minimal disruption.
- Maintain and support the specific hardware and infrastructure Mace uses in Australia.
- Strengthen cyber security and protect sensitive business and project information.
- Offer sensible guidance on emerging technology, including AI, as expectations changed.
As the Australian operation expanded, the value of a single, reliable local partner — one who already understood the environment — only increased.
What Stanfield IT delivered
Over more than a decade, Stanfield IT has built a local IT capability for Mace Australia that combines responsive support, reliable infrastructure delivery, modern cyber security and the careful adoption of AI. Because Stanfield IT is certified in the hardware and infrastructure Mace uses in Australia, the team has consistently been able to perform whatever is asked of it.
Local IT support in Sydney
At its core, the engagement gives Mace Australia responsive, locally delivered support. Stanfield IT acts as the local on-the-ground IT team when the UK function is outside normal business hours, or when someone physically needs to be on site.
This means the Australian team always has a clear, dependable point of contact for everyday issues — from user problems and device setup to troubleshooting and coordination with the broader Mace IT function. Instead of waiting on a different time zone, staff get prompt help locally, while Stanfield IT keeps the UK team informed and aligned. The model removes friction and keeps people productive.
Reliable IT infrastructure and project delivery
Mace’s growth in Australia created ongoing demand for local IT infrastructure work. Stanfield IT has carried out all local projects for Mace, including new infrastructure builds and office relocations to accommodate the company’s rapid expansion.
This kind of work is where local presence really pays off. Setting up a new office, moving premises or upgrading a network involves careful planning, hands-on delivery and tight coordination so that staff can keep working. Stanfield IT manages these projects end to end— covering network services, structured cabling, connectivity and the practical details of office fitouts and relocations so that each change supports the business rather than disrupting it. Reliable meeting and conference room technology also helps the Australian team stay connected with colleagues across Mace’s global offices.
Cyber security built for a global business
As the threat landscape has evolved, so has the engagement. Protecting a global construction and consultancy business means protecting users, devices, cloud systems and sensitive project information, and doing so in a way that aligns with enterprise standards.
Stanfield IT supports Mace Australia with practical cyber security management across the areas that matter most for a modern business, including:
- Identity and access management.
- Device and endpoint security.
- Cloud and Microsoft 365 protection.
- Security policy management aligned to recognised Australian guidance.
- Backup oversight and recovery readiness.
- Ongoing risk reviews and improvement recommendations.
The goal is straightforward: reduce risk, protect business and client information, and give both the local team and the global business confidence that the Australian environment is being looked after properly.
Secure AI adoption and automation
AI is changing how teams work, and businesses of every size are looking for sensible ways to benefit from it. For Mace Australia, the opportunity is real — but only if AI is introduced with the right controls.
Stanfield IT helps Mace Australia take a careful, secure approach to AI and automation. That means considering data privacy, user permissions, acceptable use and security settings before tools are rolled out, then identifying safe, practical use cases that genuinely save time. Routine, repetitive tasks are strong candidates for AI automation, freeing people to focus on higher-value work.
The aim is not to adopt AI for its own sake. It is to help the team use modern tools in a way that improves productivity, protects sensitive project and business information, and respects the standards of a global organisation.
Proactive managed services and reporting
Rather than waiting for issues to become disruptions, Stanfield IT manages Mace Australia’s local environment proactively. This includes monitoring, patching support, system reviews and ongoing improvement, all designed to reduce risk and keep the business running smoothly.
Clear communication underpins everything. Stanfield IT keeps both the Australian team and the UK enterprise IT function informed, so technology decisions are made with good visibility and there are no surprises. Over more than ten years, that consistency has built genuine trust.
Why managed IT support in Sydney mattered for Mace
The value of dependable, local IT support shows up in the day-to-day experience of the Mace Australia team. With Stanfield IT in place, the business has gained:
- A reliable local IT team that works seamlessly alongside the UK enterprise IT function.
- Responsive support during Australian business hours, plus onsite help when it is needed.
- Successful delivery of local infrastructure projects and relocations to support rapidgrowth.
- Stronger cyber security across users, devices and business data.
- A practical, secure pathway for adopting AI and automation.
- Proactive management that keeps systems stable and reduces disruption.
- A long-term partner who genuinely understands how Mace operates.
Since 2012, Stanfield IT has worked seamlessly with the Mace team and consistently met the expectations of both the local and UK IT functions. The result is a modern, secure and well-supported Australian IT environment that frees the team to focus on what they do best.
Who this case study is for
- Global businesses with an Australian office: Organisations whose head office or IT team sits overseas but who need reliable, skilled support on the ground in Australia.
- Multi-site and project-driven organisations: Businesses managing multiple locations, frequent moves or fast growth that need infrastructure delivered without disruption.
- Lean local teams: Australian operations that need a trusted partner to own local IT support, infrastructure, cyber security and technology coordination.
- Businesses exploring AI: Companies that want to adopt AI and automation productively, but safely and in line with their security obligations.
What Mace Australia says about working with Stanfield IT
"Mace operates in over 70 countries and selected Stanfield IT to help support its operations in Australia. Stanfield IT continues to deliver first class IT support in Sydney and sound expertise to the business. They developed a genuine understanding of the unique way in which Mace operates."
Jeremy Oakes
, Managing Director
- Mace Australia
Frequently Asked Questions
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It shows how Stanfield IT has provided managed IT support in Sydney for Mace Australia since 2012, acting as a local partner between the UK enterprise IT team and the Australian team, and expanding into infrastructure delivery, cyber security and secure AI adoption.
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Ready for reliable managed IT support in Sydney?
If your business needs dependable managed IT support in Sydney — backed by strong cybersecurity, reliable infrastructure and a sensible approach to AI — Stanfield IT can help.
Book your free IT assessment or call 1300 910 333 to talk to our team. You can also explore more of our client case studies to see how we support growing Australian businesses.
