Bluestone
Helping Bluestone Complete Three Office Moves and Expansions Without Downtime
Bluestone needed its people to arrive, connect and work normally while the business changed workplaces across three countries.
In 2019, rapid growth led Bluestone — then trading as Bluestone Mortgages and now known as Bluestone Home Loans — through a Sydney headquarters expansion and office relocations in Auckland and Manila. Stanfield IT coordinated the technology work as one program delivered over three months.
Connectivity, workplace technology, supplier dependencies and cutover readiness all had to align without distracting Bluestone from brokers, borrowers and daily operations. The program completed with no unplanned business downtime during the cutovers.
Beyond the moves, Stanfield IT supported Bluestone with managed IT, cyber security oversight and clear reporting that helped directors understand performance, risk and priorities.
Outcomes at a glance
- Three locations coordinated: Sydney, Auckland and Manila were managed through one accountable technology program.
- No unplanned business downtime: Bluestone’s teams continued operating through each office cutover.
- Three countries in three months: Interdependent international work remained controlled and visible.
- Work-ready new environments: Staff could connect, communicate and use the systems needed for their roles.
- Scalable infrastructure: Each environment was planned for reliability, supportability and continued growth.
- Clear ongoing accountability: Managed IT brought day-to-day issues, changes and vendors into one support model.
- Security kept central: Operational change was managed with cyber risk and controlled access in view.
- Reporting directors could use: Leadership received a practical view of performance, risk, priorities and value.
Coordinating International Office Moves Around Uninterrupted Business Operations
Client Goals
- Coordinate the Sydney, Auckland and Manila technology work as one controlled international program.
- Deliver all three office moves and expansions within a three-month period.
- Avoid unplanned business downtime during each cutover.
- Ensure each location was operationally ready before employees depended on it.
- Create reliable, scalable environments that could support continued growth.
- Maintain dependable managed IT and cyber security oversight after the moves.
- Give directors clear reporting on IT performance, risk and priorities.
The Challenge
Bluestone was not completing one routine office move. It was managing a headquarters expansion in Sydney and relocations in Auckland and Manila, with the wider program spanning three countries over three months.
The work extended beyond transporting equipment. Internet services, networks, workplace technology, user access, suppliers and critical business systems all needed to be ready in the correct sequence. A single missed dependency could stop employees from working or affect customer-facing operations.
Bluestone also needed the new environments to remain reliable after go-live. That meant avoiding temporary fixes, keeping security in view and giving leadership enough visibility to make sensible decisions about priorities and risk.
Planning Three International Office Moves as One Coordinated IT Program
Moving one office creates dozens of dependencies. Coordinating three locations across different countries and time zones multiplies the risk. Stanfield IT treated Sydney, Auckland and Manila as one technology program, with each site planned around Bluestone’s operational requirements.
Connectivity, user access, workplace technology, suppliers and go-live dependencies were mapped before each cutover. Responsibilities, decision points and unresolved risks remained visible across the wider program, giving Bluestone a consistent approach instead of three disconnected local projects.
This structure also allowed issues to be identified early and lessons from one location to improve the next. The result was a controlled three-month program built around continuity, accountability and a reliable first working day in every environment.
Completing Every Cutover Without Interrupting Bluestone's Day-to-Day Business Operations Across Three Countries
Business continuity was the defining measure of success. The physical moves had to occur without preventing Bluestone’s teams from serving customers or completing their normal work.
Stanfield IT sequenced the technology changes so each environment was prepared before users depended on it. Essential services and dependencies were checked around every transition, with clear ownership and an escalation path for anything that did not behave as expected.
The finish line was not equipment arriving at the new site. It was staff being able to connect, communicate and work effectively from the next location. Across the Sydney, Auckland and Manila program, the cutovers were completed with no unplanned business downtime. Bluestone could keep operating while several major workplace changes happened in close succession.
Building Reliable Scalable Infrastructure for Teams Across Three Growing Offices
The moves were not simply about transferring existing equipment. Bluestone needed an IT foundation that could support each workplace after the move and accommodate continued business growth.
Stanfield IT aligned the core workplace technology around reliability, maintainability and practical scalability. Network connectivity, communications, access to business systems and the technology used by employees were considered as parts of one operating environment.
That approach reduced the risk of a new office opening with hidden gaps or temporary fixes that would later become recurring support problems. Greater consistency also made ongoing management clearer across three countries while allowing for each location’s specific needs. Bluestone finished the program with work-ready offices and an infrastructure base designed to support the organisation beyond the immediate relocation.
Managing Day-to-Day IT Support While Strengthening Bluestone's Cyber Security Defences
A successful relocation still needs disciplined management after the project team leaves. Stanfield IT’s role extended into day-to-day managed IT support, helping Bluestone keep users productive and technology issues under control after the moves.
Cyber security formed part of that operational responsibility. Access, devices, changes and emerging risks could be considered in the context of the wider environment instead of being handled as isolated concerns. This reduced the chance that fast operational change would create unmanaged security gaps.
Connecting support and security gave Bluestone a clearer point of accountability across recurring issues, planned improvements and risk priorities. It also allowed employees to remain focused on customers and business outcomes while technology was managed systematically in the background.
Stanfield IT coordinated three complex office moves without interrupting our day-to-day operations. Their managed IT, cyber security and clear reporting gave our team and directors confidence in the technology supporting the business.
- Bluestone
Frequently Asked Questions
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Stanfield IT coordinated the technology work for Bluestone’s Sydney headquarters expansion and office relocations in Auckland and Manila. The partnership also covered managed IT, cyber security oversight and director-level reporting.
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