Here at Stanfield IT, we’re here to answer the most essential tech questions.

IT security is always a major concern in businesses today. The media constantly writes about IT security, with some saying we’re living in “an era of the hack.”

So what are the most asked security questions we come across?

As the market continues to get more and more competitive, companies are using their IT departments to increase productivity and cut costs.

At the same time, IT companies are introducing new hardware and software products that claim to optimize business and help companies achieve their goals. Companies also have constant ongoing maintenance, set-up, customization and configuration of IT that requires the help of IT services companies.  These companies have common issues.

The 14 Most Asked IT Security Services Questions for Businesses

#1: What Do Viruses and Malware Do?

You’ll see a lot of companies asking this question lately since viruses, trojans, and malware evolve on a near weekly basis. It’s essential for your employees to know what viruses do so they’ll know what to look out for and avoid.

In addition, it’s a good idea to educate yourself on what the differences are between viruses, trojans, and malware. Viruses are programs that spread from one program to another, just like human viruses. Trojans have specific code that means someone tracking information on your computer without your knowledge.

Malware has its own subcategories. Overall, it’s a blanket term for all of the above and anything that causes computer harm or steals information. This includes worms and spyware as well.

#2: What Are the Dangers of Using Public Wi-Fi?

Having employees working in the field with mobile devices revolutionized how the workforce operates. But with this comes major security concerns about entering and storing data on smartphones and tablets.

At the center of it all is using public Wi-Fi while working in other locations. These Wi-Fi systems are usually unsafe because they don’t always use proper encryption methods. Someone could be in a nearby room stealing your data while it’s in transit.

Using proper firewalls and encryption from IT management, data theft never has to happen.

#3: What Happens When You Get Hacked?

Understanding what happens when you get hacked is equally essential, especially because you may not initially know it’s happening. Still, your employees may suspect something if they know what causes a hacker to infiltrate networks.

Most of the time, hackers get in when you use weak passwords. When you don’t bother with firewalls or encryption technology, data is easily compromised.

It’s a possibility you’re being hacked if an employee recently clicked on a phishing link in an email. Or, if your employees haven’t changed their passwords often, there’s a chance a hacking occurred without your immediate knowledge.

#4: How Much Private Data Should You Have Online?

Managing all the private data you store on a company server needs major attention. Customer data, in particular, could end up getting compromised, causing you legal troubles later. Staying compliant with government regulations creates just as many headaches when you’re not sure of how effective your security is.

The cloud has changed much of this when coupled with proper monitoring. IT managed services brings this tactic so you can store private data without worry. More so, when a disaster strikes, your data is there in the cloud for access wherever you have Internet.

#5: Why can’t I log in to the network?

Users can’t log in for a number of reasons.  Sometimes it is as simple as leaving the caps lock on when entering their password.  Other times it is due to periodic need to replace a password.  Most seriously, they may have been kicked off due to inappropriate use of the network or termination from a job.

#6: Why isn’t the printer working?

The printer may not be working for one of two reasons.  Firstly, it could be a hardware issue where the printer is not turned on or the computer is not physically hooked up to the machine.  Another major reason is that the computer has not uploaded the printer on to its network.

#7: What’s going on with the wireless network?

Wireless networks could be down for a number of reasons including a malfunctioning or disconnected router or downed internet service.  Most likely, the user is simply too far away from the router and needs to walk closer to it.

#8: Why is my computer running so slow?

The computer is running slow because the RAM is overloaded.  It could be spyware and viruses that need to be cleaned out.  Also the cache may be too large and need resetting.  Simply turning the computer off and on is the first step.

#9: Why did my computer randomly shut off?

It probably overheated from continuous use without shutting down or cleaning out the fan.  The computer may have run out of power or unplugged as well.

#10: How do I set-up email?

Every new employee has to set up email but only some understand how to connect to the IMAP or POP server.  Advise them to follow the simple instructions for Outlook or any other mail processor.

#11: Can I get deleted files back?

If the files are still in the virtual trash can, this task is easy.  The user can simply restore the file to the original location.  If the files are permanently deleted from the trash, a technician may be able to scrape the hard drive and open the file, but it is not 100%.

#12: Can you help me run Windows or Office on my Mac or Ipad?

Fortunately, Microsoft makes a Mac compatible office suite which is easier to use and install then ever before.  Using the Windows operating system is a little more complicated and involves minimizing the iOS but is still possible.

#13: How do I transfer data between devices?

The easiest way is to upload it on to the network on one device and download it on another device.  The user may have trouble remembering where in the network the data is saved so make sure that they remember or write it down.  Other options include using an external drive such as a USB or even emailing the data to yourself.

#4: Can I combine multiple email accounts?

Using Microsoft Outlook or other email systems, aggregating email is a breeze.  Simply go into Accounts and add the relevant information for the system to check the user’s email.  They can then download it on to their computer.

Stanfield IT is a leading IT Services provider.  For more information, please contact us.  Our team provides top level support ant superb IT management advice.

Further reading: How to choose an Internet service provider for your new office

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