The Microsoft Office suite is one of the world’s most used business tool. Businesses utilise its amazing suite of products on a daily basis for things such as Powerpoint for presentations, Excel for spreadsheets and Word for documents.  In the past, it was understood that these programs were completely secure and could not be penetrated to infect networks or steal data.  Unfortunately, news recently broke that a there was a bug in Microsoft Word could steal the users’ personal banking details and passwords.  Even though Microsoft patched the bug, it briefly left millions vulnerable to spyware infection.  Companies across the world felt violated and seeking better answers for their security.

So does your business need to know about the recent issue? What do you need to have in place for your business to ensure your security in the future.

Here are 3 points for consideration.

1. Employ a High Quality Managed Services Provider

Over the past few years, firms have learned that one of the best ways to prevent bugs damaging the system is to hire a third party managed IT Services firm.  These firms have a 24/7 obligation to keep a network available and free of security threats.

Rather than responding piecemeal to any bugs, they are constantly seeking unusual viruses or infiltrations of the network. They don’t need to wait for Norton or McAfee to implement a fix, they will do it themselves.  They are a constant source of help on IT issues from management, to storage, to networking, to security. Some Managed Services Providers have long-term contracts so they are incentivized to create the most high performing, hassle-free network and infrastructure.

2. Ensure you have Security and Disaster Recovery

In case the bug in Microsoft Word brings down your network, disaster recovery is one of the key services of managed IT firms.  That includes automated storage at redundant locations as well as the core security software. The managed service providers implement complex server infrastructure located in regions with different weather and geography to assure that they will not endure the same natural disaster. Memory is also automatically back-up at those locations in case of a sudden power outage.

Managed services providers must have a few key security features.  They must administer spyware and malware filters that are completely up to date and are constantly identifying new patches or bugs.  Multi-factor authentication requires the same user to use different devices to log in to the same network. Most commonly, they receive a text message of a randomly generated code to insert into a website.  Penetration testing is also key. That involves creating a fake, innocuous virus to test the vulnerabilities of a system. If it is able to breach the system, it gives valuable insights to the IT service team. They can then repair the holes in the system. Finally, they must have 24/7 help desk support in case anything goes wrong.

3. Reconsider your Break-Fix Mentality

Unfortunately, many companies still have the “break-fix” mentality. When they have a problem, they call an hourly IT worker an on-call service person to come look at the problem and fix it. Even for spyware they may have some kind of off-the-rack McAfee or Norton program. However, these simply can’t do the job well. And when a network is seriously impaired by a virus or penetration, a company loses significant time and money trying to fix the problem. This “break-fix” mentality will eventually disappear as companies realize how much it is holding them back.

Stanfield IT is a leading IT services provider for small, medium and large companies alike.  Our firm helps clients implement a secure environment to avoid the issues that faced users of Microsoft Word. That critical tool that is used by virtually all businesses in the US exposed countless companies to hacking and penetration.  A secure environment is not just about one software tool, it is about maintaining an ongoing system of deterrence, checks and filtering. Stanfield IT has successfully implemented it for many clients, saving them time and money.  For more information, please contact us.

Need help with a your IT Support?
Speak to the experienced team at Stanfield IT on 1300 910 333