Mace Australia gets first class IT support and sound expertise

Client Background

Mace is an international consultancy and construction company, offering integrated services across the full property and infrastructure life cycle. Mace are experts in programme and project management, construction delivery, cost consultancy and facilities management thrive within their collaborative and entrepreneurial culture, constantly striving to find better solutions to complex infrastructure and property challenges.

The Situation

Whilst Mace employs a sizable IT team managing their infrastructure from the UK, they identified the need for a highly skilled local Sydney IT service provider who understands their needs and who can support their local business in Australia.

Mace Australia - IT Support Case Study

The Challenge

In order to support Mace Australia, Stanfield IT needed to understand the requirements and needs of the Mace Enterprise IT team. Stanfield IT provides responsive remote support as a layer between the Mace UK IT team and the local Mace team in Sydney.

The Solution

Stanfield IT were engaged to provide both remote office IT support and onsite IT support for Mace Australia. As Stanfield IT are certified in both the hardware and infrastructure Mace use in Australia, they have been able to perform whatever is asked of them.

Mace Australia - IT Support Case Study

The Results

Mace engaged Stanfield IT in 2012 initially to assist with their IT Support needs in Sydney as they felt Stanfield IT would be a perfect fit for their operations. Since then, Stanfield IT have been able to work seamlessly with the Mace team and have consistently exceeded both the local and UK IT team’s expectations.

Stanfield IT has acted as Mace’s local on-the-ground IT Services team when the UK team are either outside of normal UK business hours or when they physically need someone on site.

Mace operates in over 70 countries and selected Stanfield IT to help support its operations in Australia. Stanfield IT continues to deliver first class support and sound expertise to the business and has developed a genuine understanding of the unique way in which Mace operates.”

Jeremy Oakes

Managing Director, Mace Australia

Need help with your Business IT Support?

Speak to the IT Support experts at Stanfield IT today on 1300 910 333.